Duty of Care Training

Duty of Care Training

care home duty of care

Level:
Level 2.

Accreditation:
This course is CPD certified.

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About this course

This duty of care training course introduces learners to the fundamental responsibilities they hold when supporting individuals in health and social care settings. It explains the principles behind the Duty of Care Act and how these responsibilities connect to the wider legislative framework, including the Care Act 2014. Gain a clear understanding of how duty of care applies in day-to-day practice and why it is essential for delivering safe, person-centred care.

The course helps staff understand how the Care Act 2014 principles shape good practice and safeguarding, and provides a simple, easy-to-follow overview for care professionals. By completing this course, learners will feel confident in recognising their legal and ethical obligations and in making safe, informed decisions when supporting individuals in their care.

This training maps directly to Standard 3 of the Care Certificate, as outlined by Skills for Care and Skills for Health, making it an essential learning requirement for anyone working within regulated care environments.

This duty of care training is suitable for all health and social care workers, including those working in care homes, domiciliary care, supported living, day centres, hospitals, and community settings. It is also ideal for unpaid carers, volunteers, and healthcare assistants who need a clear introduction to the Care Act 2014 and their responsibilities under the Duty of Care Act.

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Learning Outcomes

On completion of this course learners should know and understand the following:

  • The meaning of duty of care and how it contributes to safe practice.
  • Identify dilemmas that may arise about duty of care and the support available to help you deal with them.
  • How to deal with comments and complaints.

  • How to deal with incidents, errors and near misses.

  • How to deal with confrontation and difficult situations.

Course Syllabus Includes

  • Duty of Care

  • Addressing dilemmas

  • Comments and complaints

  • Best practice with complaints

  • Recording and reporting

  • Conflict

  • Confrontation

  • Adverse events

  • Incidents

  • Errors

  • Near misses

  • Dealing with difficult situations

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