Health & Social Care
Health & Social Care
Communication
Delivery:
Online/E-learning
Level:
2 & 3
Accreditation:
This course is CPD certified.
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About this course
This course will enable you to learn about the ways individuals communicate and the importance of good communication.
You will explore how you can meet the communication and language needs, wishes and preferences of individuals.
You will learn how to promote effective communication and the principles and practices related to independent advocacy and confidentiality.
The course concludes by considering the use of verbal and non-verbal communication including the use of communication aids/technologies.
Learning Outcomes
On completion of this course learners should know and understand the following:
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Know the importance of effective communication at work.
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Know how to meet the communication and language needs, wishes and preferences of individuals.
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Know how to promote effective communication.
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Know the purpose and principles of independent advocacy.
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Know the principles and practices relating to confidentiality.
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Use appropriate verbal and non-verbal communication.
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Support the use of appropriate communication aids/technologies.
Course Syllabus Includes
- Purpose of communication
- How communication affects relationships
- Management of challenging and sensitive situations
- Establishing communication needs
- Promoting effective communication
- Verbal and nonverbal verbal communication
- Body language, tone of voice, space and positioning
- Responding to reactions
- What to avoid
- Barriers to communication
- Independent advocacy
- Confidentiality
- Consent
- Communication aids and technology
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