You will need credits if you opt for the Pay As You Go model. A credit is what you ‘cash in’ when you enrol a learner onto a course. One credit enrols one learner onto one course.

FAQs Archive - Page 6 of 8 - Careskills Academy

Q: How do I purchase credits as an organisation?

When you are logged into your account on the learning management system, you can purchase credits by selecting the ‘Shop’ tab and make your purchase there. You will need a debit/credit card to make payment using our secure payment system. Alternatively, you can purchase credits over the phone, or via bank transfer.

Q: Do I need to use up my credits within a certain period?

No you can use your credits as quickly or slowly as you like. The credits never expire.

Q: What is the Pay As You Go model?

The Pay As You Go model means you buy credits as and when you need to train your staff.

Q: Do you cover the Care Certificate?

Yes we do. Our online Care Certificate is one of the first to be endorsed by Skills for Care.

Q: How can I support struggling staff members?

If you have staff members who are struggling with their online learning then you can review their formal assessment answers using our analytics tool on the learning management system. This will help you identify the areas they are struggling and provide support.