Careskills Academy? iHasco? Atlas? Let us explain. Atlas is the name of your new Learning Management System (LMS) that will be launching soon for all Careskills Academy clients. You will see ‘Atlas’ displayed in the top left corner when you and your team complete training – this is the name of the platform provided by Careskills Academy.

FAQs Archive - Page 36 of 42 - Careskills Academy

Q: How is the upgrade going to work?

This is all going to happen for you, you don’t need to do anything! Our team will be in contact with the contract owner and admin user(s) a few weeks before the changes are due to go live. This will allow your team to have all of the necessary information upfront, to distribute to your learners to allow them to finalise any outstanding training. These communications will explain the timeline and provide information on data security, and a link to your new Atlas LMS. Once your new login credentials have been set up, we’ll send you an email welcoming you to Atlas LMS and reminding you where you can go for help and guidance. You’ll also see in-platform guidance to help you navigate your way around.

Q: Do I have to switch to Atlas LMS now?

Your move will take place in 2025, the exact date will be confirmed via email to you very soon. From your upgrade date, you will no longer be able to access the Careskills Academy LMS to complete courses, view your results, or obtain certificates. All of this information will be available within your new Atlas LMS. Please note any training which is in-progress prior to your upgrade will be lost if not completed before your upgrade date.

Q: How long will my upgrade take?

We anticipate the upgrade should take no longer than 24 hours.

Q: When am I moving to Atlas LMS?

Your LMS upgrade to Atlas is happening in 2025. You will be contacted by email prior to this to inform you of your upgrade date. Keep an eye on your inbox for updates.

Q: Do my payment terms change?

No, the payment terms you have currently will remain the same.

Q: Will my pricing change?

Nope! There will be no changes to pricing as part of your LMS upgrade.

Q: Do my credits work the same as before?

We will be introducing a Unified Credit Model which will make it easier for you to purchase all types of courses. Previously, credits would be ‘consumed’ when your learners were enrolled on a course. Moving forward, your credits will be consumed when your learners start a course.

Q: Why has my credit balance changed?

This only applies to you if you’re a Pay As You Go customer. We are introducing a Unified Credit Model which makes it easier for you to purchase all types of courses. Standard credits will receive x6 increase . Premium credits will receive a x15 increase .

Q: Why are we upgrading you to Atlas LMS?

We want to deliver the best possible service for your users and your business. Your new Atlas LMS allows you to elevate your team’s online experience, make reporting more efficient, and improve overall performance. Atlas LMS has more features and functionality than your current Careskills Academy online platform. It also performs faster and has more courses for you to choose from. You’ll also have access to a larger support team, should you need any assistance.