My learner isn’t using an email as part of their access credentials, how will they log in?

To ensure secure and reliable access to an account, we recommend using a valid email address.

There is an option for learners to access their account using a username and password that you can configure on their behalf. Click here for guidance and support.

If we identify any issues with learner credentials, we’ll contact you in advance of an upgrade.

Click this link for support.