We’re making an exciting change to improve your support experience! On Wednesday, 5th February, the Careskills Support Team will be migrating from Outlook to Freshdesk as our dedicated customer support platform.
What does this mean for you?
✅ A More Efficient Support System
Freshdesk helps us prioritise, track, and manage support requests more effectively, ensuring quicker responses and smoother resolution.
✅ Better Visibility & Tracking
With Freshdesk, every support request is logged as a ticket, allowing for clear updates, better tracking, and minimised risk of missed emails.
✅ Improved Organisation & Collaboration
Our team can collaborate more efficiently, ensuring your queries go to the right person and are processed as quickly as possible.
✅ No Disruption—Just More Options!
You can still reach us at support@careskillsacademy.co.uk, but now you can also submit a ticket HERE for a faster response.
The platform comes with lots of other fantastic features which we will be exploring this year – so watch this space for more updates! 🎉
This transition will enhance your overall support experience, and we’re excited for the improvements ahead! If you have any questions, we’re here to help. Remember you can contact us by phone 02033979734, email support@careskillsacademy.co.uk and now through our NEW ticket form!
Thanks for being part of this exciting change with us, we appreciate your support!
The Careskills Academy Support Team
