Workplace Compliance
Workplace Compliance
Customer Service Awareness
Delivery:
Online/E-learning
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About this course
Providing good customer service to your customers will go a long way in retaining them. If you get it wrong, it can also have the opposite effect. Customer Service training is designed to reinforce positive customer service habits while decreasing negative behaviours that may eat into customer confidence.
This Customer Service training course will teach learners who your customers are and what they need, how to maintain good communication with your customers, how to project a positive company image, how to start and end a call with greater confidence and efficiency, how to take clear and concise messages and how to demonstrate positive listening and speaking techniques.
Learning Outcomes
On completion of this course learners should know and understand the following:
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Defining customers: Learn and understand who the customers that your company has are
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Customer needs: Understand what your customers’ needs and how to use customer service methods to provide those needs
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Good communication: Learn how to maintain good communication with your customers which will help build a strong relationship to boost retention
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Promoting positive company image: Learn how to project a positive company image with your customers which will help build a strong relationship to boost retention
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Customer service skills: Learn customer service skills that you can carry over to your everyday work
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Confidence and efficiency on a call: Learn how to start and end a call with greater confidence and efficiency
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Message taking: To be able to take clear and concise messages
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Listening and speaking techniques: To be able to demonstrate positive listening and speaking techniques
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Krisztina K
Level 3 AET was incredible. Loved it
"I loved the entire process as it was well supported with resources and templates. I enjoyed filling out the booklet and learning new things. The professional discussion with Zoe was the highlight of the program. It's just so good to talk to a fellow trainer outside of work and learn from each other. Highly recommend the course of level 3 AET!"
Emily Martin
Cannot fault the quality service given to me
"Starting off a new company Careskills guided me through with training for my staff and their attentiveness has been next to none, cannot fault the quality service given to me. Always quick responses and any problems are resolved promptly. Will always continue to use this company as my company grows for the training for my staff. "
R Pinsent
Customer service are very helpful
"Customer service are very helpful and there are a large variety of courses online which allow our staff to complete mandatory training in line with CQC requirements in a timely manner. Course content is informative and easily digestible and i wouldn't hesitate to recommend Careskills academy."
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Our contact details
Telephone: 020 3397 9734
E-mail: support@careskillsacademy.co.uk
Address: 3 Arlington Square, Downshire Way, Bracknell, RG12 1WA