Reviews

As a medium sized company we were finding training our staff to the required standards becoming ridiculously expensive. I found this system simple to set up and monitor, my staff find it simple to use, some even do the courses on their smartphones. Another cost saving benefit to us is that we can tailor specific ‘extra’ training to staff having to deal with issues like pressure care, diabetes, epilepsy etc.. I’ve done most of the courses myself and, speaking as a qualified trainer, particularly like the variety of learning styles employed within each course. A minor glitch with an Apple update causing issues for Ipad users was resolved quickly and customer service kept me informed of progress and resolution. Cost effective and a customer support that genuinely asks if everything is ok every couple of months without trying to sell anything.

Would highly recommend Careskills Academy and we will definitely be buying further units.

Gary Haworth, Manager, Highfield Domiciliary Care Services

We are a small care home with 12 staff & we used to have a trainer come into the home to do all our training. This had a great impact on our financial resources. We signed up a year ago with Careskills to undertake our training with elearning, this has proved to be a great asset to our home. Staff can complete the training when it is suitable with them, the courses have all the relevant knowledge needed for our staff to be knowledgeable and competent to complete their roles and completing a test at the end of each unit shows that the individual has actually learned something from the course and retained the knowledge learnt. All staff have said all the courses are informative, easy to follow and are happy to undertake all their training using elearning through Careskills. The support I have been given from Jose has been invaluable in enabling myself to support the staff through completing the courses. We will always now be using Careskills for our training requirements for mandatory as well as additional training needs through their extensive range of courses available. 

Dawn Elliott, Registered Manager, Kensington Lodge

We have been using Careskills Academy online training for the past two years. The system itself is simple to use and new learners can be added easily and staff can log in and out of the system easily.

As a manager I am easily able to track our employees progress and due to the nature of the business staff are able to complete their training at their own pace whenever there is quiet periods during their shift. The course’s cover current legislation and best practice which enhances the staff knowledge and awareness of current issues. All courses are interactive showing staff various presentations which meets all learning styles.  

I would definitely recommend Careskills online training to other employers as the courses are value for money as they can be tailored to the specific areas of practice and staff do not need to leave the workplace which is necessary on other training. The staff at Careskills Academy are professional and are able to respond to any queries raised and are responsive to customers needs sending regular emails and courtesy calls. 

E Cook, Manager, Fullwood Care

Since using Careskills Academy I have found the system to work really effectively as an add-on to my current training system. The automatic training matrix makes displaying results a breeze, it allows me as administrator to keep checks on the progress of the staff, and this can be generated very quickly if needed for an inspection.

There is a fantastic selection of courses and the feedback from the staff who complete them is that they are engaging and interesting. Often online courses can be of little value, but Careskills Academy have got the balance right with enough participation from the learner to make the information relevant. This motivates staff and is shown through their increased confidence. I’ve even overheard some staff evaluating their courses afterwards, putting what they’ve learnt into practice. The courses are excellent value for money – got to be one of the most competitive on the market!

Customer service is second to none. I receive regular customer care calls which are non-pushy, friendly and polite. The staff are fantastic, especially Jose! Thanks for everything.

Reece Welch, Deputy Manager, Elizabeth Court Rest Home

This is the second year we have used Careskills Academy Courses and all feedback from staff has been very positive. The courses are informative and easy to access.

Allocating courses is quick and simple; it is also easy to monitor staff progress and results.

Customer service is excellent; very accommodating and quick to respond.

I would highly recommend this company.

Victoria Worcester, Director, Eden Brook Home Care Ltd

Careskills Academy courses are of a high standard and are up to date. They are suitable for the new staff in the health care sector but also for the experienced ones too. It covers most of the mandatory and optional topics in our organisation and I have received positive feedback from all our learners enrolled. It also helps our organisation to be training compliant and to support our new employees in completing the Care Certificates. So far about 200 of our new staff have completed the 15 online standards of the Care Certificate and the number is continuously increasing.

The way the courses are structured keeps the learners focused and make them to retain all the important information presented. However if a learner fails to score the minimum required (80%) he /she has the possibility to re-take the course and test with no re-enrolment and extra credits required.

Because the information is presented in a simple and practical way the learners will be able to retain and put this in practice. The courses can be completed at the learner’s pace and time available. They can pause it at any time and continue when possible so basically they can undertake the training at any convenient time and place, on any type of device.

It is a very good alternative for our blended approach to training- class based/online courses making our training system more efficient and cost effective.

Each service manager has an administrator account that allows them to monitor their staff progress, send reminder emails access the certificates, etc. The system is very user friendly and has a lot of “gadgets” and filters that makes it quite simple for the administrator to use.

The courses are good value for money and we have been always offered bonuses and discounts e.g. 20% before Christmas. Also more and more courses are added based on the customer`s training needs and any changes in the health care related legislation.

Careskills Academy staff have been very helpful, professional and supportive. Whatever problems we had they are dealt with within 24 hours or less.

Thank you!!!

Michael Cirdei, Assistant Training Manager, Allied Care Limited

Ashville House has used the services of Careskills Academy since May 2015. We regularly use a wide range of courses for approximately 60+ staff. The courses are good value for money, especially if bought in bulk, with a full and detailed content. All staff and management all use the online training. They find the overall Careskills experience very user friendly and the courses in depth and say they are able to apply their newly gained knowledge to their day to day tasks. Reviewing staff training needs is easy and user friendly and you are able to see at a glance at what stage each staff member is at for any particular course. The Careskills staff are always friendly and very helpful and always answer my queries promptly. I would certainly recommend Careskills Academy to anyone who wishes to support their staff with online training.

Jane Thorpe, Training Co-ordinator, Ashville House

We are currently using Care Skills Academy for our care certificate requirements within a care home setting. It has been very useful as staff can work through the modules at their own pace, they can either read the work themselves or can listen to the audio which has been vital in ensuring we cater for all of our staff. It has been really easy to sign up and get people started, the login process is really easy to follow and the modules are set out and you can see what you need to do next. The results matrix is a great tool to use to see staff's progress and achievements and it's really easy to print off the module certificates. The service is great, if you have any problems you just call them up and they are more than happy to help.

Claire Edwards, Regents Court

The training courses delivered by Careskills Academy has ensured that our care workers get the best opportunity to develop in the job that they love and has helped us as an organisation develop our staff through regularly updated learning and development. The e-learning courses are high quality and very cost effective and the beauty of them is that they can be used flexibly by our staff whilst ensuring that as an organisation we maintain a safe, competent and legally compliant workforce. The training matrix allows us as an organisation to make sure that every member of staff is up to date and that they also take on e-learning in extra subjects which is of interest to them. I have found the team at Careskills Academy to be extremely helpful when I have had any queries and they always take the time to pick up the phone to enquire as to how things are going.

Melanie McKnight, Person Centred Care

The training matrix they provide is updated automatically, so now I just log in from time to time and I can instantly see where we are with training. This saved me loads of time and effort.

Amanda Wilson, Care Manager, The Limes Care Home

I would like to take this opportunity to say that the quality of service offered by CareSkills Academy has been highly impressive. Excellent customer service and a cost effective method of training with full recording and reporting functionality. The training course has been well received by the people using the course and has met our expectations regarding quality and content. 

Michelle Harwood, Home Manager, Kingsley Health Care

Concise and informative courses which gave me the knowledge to approach my new role with confidence.

Susan Howe, Student, Manor Farm Home Care

Fantastic training, easy to use, quick, simple and refreshing! The customer service is also excellent and nothing is too much trouble. We are delighted with Careskills Academy and I wouldn't hesitate recommending this company to anyone.

Rachel Wallace, Country Care Nafferton Ltd

Right from the start, working with Care Skills Academy has been a fantastic experience, they took the time to understand our needs and worked non-stop to deliver an excellent product. We have our mandatory e-learning courses and now they will provide us with The Care certificate.

The support we receive is outstanding, we will continue to work with Care Skills Academy which is improving our user experience immensely.

Trish Cox, IT Learning Solutions Coordinator, Brandon Trust

We have used several alternative providers in the past, but now use Careskills for all of our training. The system is easy to use, the course content is good and the staff are always helpful and the price is brilliant.

Chris Stamp, Altonian Care

We have been using Care Skills Academy for around a year now. It is an easy to use system were all managers can view the training Matrix for their home, and monitor their staff progress, while also being able to download certificates straight from the site. You can also export the data and see statistics of each home. The quality of the courses are excellent, and they are great value for money compared to other training providers. The staff at CSA are also very helpful.

Charlie Bicknell, Chatsworth Care

The feedback I have received from my staff who have undertaken various training sessions has been very positive. A number of my staff have used alternative providers in the past and all have reported Careskills Academy to be superior. The content of the modules is very up to date and professionally delivered. I think staff appreciated being able to start a module and then take a break to complete it later.The customer service has been exceptional. I have called on numerous occasions with queries and they have always been helpful. I will continue to use this provider for a long time to come.

Peter Stillings, Cascade East Anglia

After some extensive research into online training providers we trialled two courses with Careskills Academy. The content appeared to be in-depth and up to date. We have used this to cover mandatory units and also as part of our Care Certificate implementation. The feedback from staff has been positive and the support offered from the company has been excellent. The system is easy to use and tracking results is time efficient for our admin.

Paul Tait, Positive Support in Tees CIC

We have found in the past that using online training is not always as effective as in house training however, we use Careskills Academy for our new staff to undertake mandatory training and have found it to be very effective. Staff are able to go at their own pace and ensure they are taking in all the information. The test at the end of each training ensures that staff have understood what they have been taught. The training is very simple to access for those who have minimal ICT skills. A number of our staff have undertaken the Care Certificate which is also available through Careskills Academy and have staff that have completed other training that are of interest to them, such as autism and mental health.

Careskills Academy have been very helpful in assisting us with our training requirements.

Natalie Saunders, Sunnyside House

I have used Careskills Academy for over six months and found it very effective for my staff team of over 90 employees. I am able to track their progress on a daily basis which is a great feature. The Careskills team are very approachable and answer any query or question very efficiently. What a great service!

Janet Lawrence, Essential Care and Support

We have found this training system very helpful, it is convenient and saves the company money and time. Training for 25-30 staff is a huge task! Careskills Academy helps you get on top of staff training, allowing you to track how well staff are doing and helps us identify areas they need help with.

Camilla Russell, Tender Care Services

Fantastic training, easy to use, quick, simple and refreshing!

Positive feedback from staff has been equally as refreshing and we now have enthusiastic learners!

Staff have found that doing training at their own pace much easier to fit in with busy home and work lifestyles.

The specialist training is usually expensive so this is a much more cost effective way to obtain and enhance staff's personal development.

The customer service is also excellent and nothing is too much trouble!!

All in all we are delighted with Careskills Academy and I wouldn't hesitate in recommending this company to anyone!

Rachel Wallas, Country Care Nafferton Ltd

We started with Careskills Academy firstly on a trial basis, however we found their courses to be enjoyable whilst giving our employees the correct level of training to support our Customers. Since then we have become a regular customer of Careskills and use them for all our online training. The amount of courses have continued to grow and they now provide courses in all of our key areas so we can use one provider for all of our online training needs. The website is easy to use with all staff finding the courses both accessible and engaging. As the training administrator I also find the system easy to use from my perspective, for instance when checking training completion. Its making my job quicker and easier and therefore I am more productive within my role. The one to one support you receive from your Account Manager is brilliant, I have never known such helpful and efficient staff. Careskills really has helped us to keep on top of our training in an enjoyable and efficient way.

Bridget Healy, Heart of England Mencap

We have been using the Careskills website now since September 2014 and after looking into other companies that offered the Care Certificate and other courses for our Care staff felt this was the easiest, clear and concise system.

The system is very user friendly and can be used visually or by audio enabling the carer to choose how they learn most effectively.

I have always found when ringing with a query that the team are very friendly and helpful, also giving good advice with using the website to maximise the learning for our staff.

Debbie Turvey, First Choice Home Care Ltd

Very useful service, I have used it quite a lot since I have been in touch with the Account Manager. Very easy to use, easy to buy credit. Fantastic service. Useful people on the telephone number. If I am struggling I just call.

Charlotte Shirley, Oulton Abbey Care Home

We have recently moved a large percentage of our training requirements across to Careskills Academy and are very happy with our decision to do so. In particular and to date, we have been focusing on the Care Certificate material and all active students are very happy with the style of training and the level of difficulty etc.

In the coming weeks, we will be transitioning our remaining training requirements across to Careskills Academy and have every confidence that we will be equally satisfied with our decision to do so.

As Training Co-ordinator, I find the 'Administrator' functions and views excellent.

Finally, in addition to the system and training material, the support available on the phone cannot be faulted, always very helpful and very responsive to issues and questions.

Rachael Read, Care 77

Careskills Academy offers a range of excellent training courses which are quick and easy to use for both the staff and myself. The training matrix is very clear and easy to understand making it very simple to see where everyone is in their training. The support we receive is excellent, it is very cost effective and I wouldn't hesitate in recommending Careskills for anyone looking for a new training provider.

Helene Cox, The Old Rectory

I am the Manager of a 24 bedded nursing home. Have recently started using Careskills Academy for all of our staff e-learning training. Would highly recommend this system & company, as it is easy to use and follow, makes the training process a lot easier for management, admin and staff. We have always found the advisors more than happy to help with any enquiry. Thank You

Anna Morgan, St Margaret's Nursing Home

The courses we utilise for our carers provided by Care Skills Academy are excellent, well received and good value for money. They complement our delivery of in house training for our staff. The system is very easy to use and most of our carers access it with no issues at all. Since we started using Careskills Academy last year (2015) we have developed a close working relationship with all CSA staff and always receive high quality service. When very occasionally issues occur resolution is swift and professionally delivered. We look forward to continuing working with Careskills Academy.

Trevor Gentry, In Home Care

I am the training administrator with around 70 care workers.

We started using Careskills about a year ago. The quality of the course content is superb. Much better than the online courses I have come across before.

The training matrix they provide is updated automatically, so now I just log in from time to time and can instantly see where we are with training. I can also generate spreadsheets with information for my compliance reporting & certificates instantly once the courses are done. It has saved me loads of time and effort. That allows me to concentrate on the quality of care we provide.

Amanda Thompson, Caremark Norwich

Having used the careskills academy, I find that our carers work well with the courses and enjoy completing them. They find the courses informative and very interactive. The carers mentioned that they enjoy the course and ask if there are any more they can do. Very useful for upkeeping the training and takes a lot of emphasis on the training.

Jacqueline Armstrong, Ace Homecare

Courses are excellent, straightforward to use, no ‘waffle’.  Students gain a good and thorough knowledge relating to each unit.

All staff appear to have learned and retained good knowledge from each course they have undertaken. I carry out supervisions with staff and quiz them on elements of the courses they have undertaken, everyone can answer my questions.

The ease of use of the system:  Very easy.  Even staff that are not computer literate have been able to use the system, with just a little help from myself initially.

The training matrix is fantastic – I can keep track of all learners in one glance.

Brilliant value for money.

Absolutely fantastic customer service – I phone up sometimes  and the staff always point me in the right direction and know exactly what they are talking about.  One thing I do particularly like is that the phone is always answered and I can actually talk to a ‘human’ immediately.

All staff have said how they have found the Care Certificate very useful.

Joanne Baulch, Training Co-ordinator, Stanfield Nursing Home

We have used Careskills Academy for The Care Certificate and Medication training. This is a very easy site to train from. Carers can login to their accounts either in the office or at home. Training is set out clearly and straightforward. Instructions easy to follow. Very pleased we are using them for our training.

Shirley Whatman, Blue Sapphire Care Ltd

I have found using Careskills to be very beneficial for the company and myself. I have specifically enjoyed using the specialist courses such as the Mental Health awareness, I enjoyed the small activities the course allowed me to engage with and test my knowledge. The staff team have all completed the new care certificate which look at the 15 aspects of care, they informed me that that they all enjoyed the courses and liked that they could participate in the courses in their own time and at their own pace. Careskills gives people the knowledge needed in order to be competent within their job role, it is very user friendly and very cheap to use, I would highly recommend Careskills :)

Nadine Hansen, Living for Life Cumbria Ltd

Our company have Careskills Academy as the main provider of training due to the quality of the courses, the flexibility and range of the online courses on offer, excellent customer service with staff at Careskills who understand our needs and help us deliver to ensure our staff are not only competent but confident in their roles within Social Health Care. The courses offer excellent value for money and are very user friendly. Having a named person to contact at Careskills is very useful. We receive many unsolicited calls on a daily basis offering subsidised training etc but due to knowing Careskills deliver what we need has meant we are able to not consider any other provider which in itself can save valuable management time. The staff love the flexibility of being able to complete the training online either at work or at home.

John Butterfield, Miltoun House Group

We use Careskills Academy for the gaps in our training matrix as we already use a comprehensive in-house training provider. Careskills Academy is very useful for this, as it would also be if you needed to cover all of your mandatory, and specialist, training requirements. Careskills also allows us to enable staff with alternative learning needs and who may respond better to an e-learning course as opposed to face-to-face or written exercises. Our experiences of the e-learning material are far superior to that of similar websites who also offer e-learning. Careskills Academy also, in my opinion, offer the best and most useful, user-friendly and cost-effective resources for the Care Certificate. The manager's paperwork is really straightforward and simplifies the whole process of certification.

Reece Welch, Elizabeth Court Rest Home

Our care provider is very pleased with the excellent customer service provided by Careskills Academy. The courteous and prompt attention to detail and communication demonstrated by the trainer and the team at CSA is second to none. The flexibility that the training platform offers meets all the various and changing demands our agency needs as a leading provider of quality adult care in West Sussex. The on-line learning environment supports and promotes the values we aspire to as an employer of choice in the adult care sector. Employees find the material easy to use, informative and educational. The ability to extend learning and knowledge is key to staff and service quality development. Our care agency is happy to recommend Careskills Academy as a leading provider of training materials in this sector.

David Barber, Arun Care Ltd

Elearning is a marvelous solution to meet our training requirements. The courses available through care skills academy are very informative and cover every topic to ensure that our staff gain the necessary knowledge in line with current regulations.
The courses require staff to participate throughout the training, ensuring that they are paying attention, something which you can not always achieve even in the classroom!

Teresa Harvey, Nightowls Home Care Ltd

We have used Careskills Academy for several months. Initially I was looking to just purchase training for 1 or 2 courses but have now moved all the homes training to their site. Having completed several of the courses myself I found the content to be of an excellent standard. I found the website very easy to use. It’s clearly laid out with a short video that you can refer to for help should you forget anything. All the mandatory training courses we require are available, along with many additional ones in important areas of care. The courses are made interesting and informative.

It’s easy to enrol staff, keep track of their progress, view their results and download certificates. Our staff are able to complete their training at a convenient time for them, to fit in with their lives, either at work or at home. On the occasions I have needed to contact the company on the phone, I have always found them to be extremely helpful.

Nina Clegg, Half Acre House

Good feedback on courses - staff comment on the information being clear, manageable and easy to understand. Staff can recall back on what they have learnt, good knowledge of the course contents. The only problems is when staff cant logon (only because it is either their computer or they don’t know what they are doing). The Matrix provides me and the managers with good information. It's excellent value for money. Great customer service. The only problem I have is that the certificates have to be printed off manually and this is very time consuming for me.

Zoe Millar, St.Anne's Community Services

We have been using Careskills Academy for almost a year now, all of my employees have completed the Care Certificate and informed me about how easy it is to use and how much information they have learnt. There are lots of interesting and great courses to choose from - the customer service is also very good. I highly recommend people to work with Careskills Academy.

Zaineb Field, Fields Care

We have been using Careskills for about six months. The mandatory training is great as I am able to track progress and can send reminders if necessary; We have had a lot of positive feedback from these. However I felt that the care certificate could be better. Having to do the work online and then do the written is a big ask, it would be better if it could be combined so it was all online. It could all be then downloaded so that it can be put into the portfolio.

Sarah Pollard, Shepshed Carers Ltd

I find the Careskills Academy courses used to train our staff very informative and helpful they have learnt a lot as they are very factual. The carers have all expressed how useful the courses have been.

Amanda Cradduck, Care Promise Ltd

We have been using Careskills for around 6 months, they system is very easy to use and navigate around. We like that we are able to track the progress of the courses allocated to staff.

We use Careskills for all our mandatory training and the care certificate, the feedback we have received from staff is that the courses are very in-depth and up to date. Staff are able to do the training when it suits them, e.g. around family life.

We have found the system support very good.

We would highly recommend Careskills.

Sharon Draper, Aims Care Partnership

The courses are tailored made to our service especially as a small size company. I am very impressed with quality and feedback from care workers are great. The Care workers informed me after that completion of the course that they have full understanding of the training. Also they stated that it is great course as they can go back to refreshed their memory. The care workers find it easy to use. Also, they are happy as they can complete the training anywhere, anytime either on the phone, tablets, laptop and computers. The training matrix is good; however you can improve on this it did not shown the expire date. The Matrix require to tailor made to individual services. Yes, it is value for money, I will recommend it to any provider.

Smashing, Customer Service Team acts professional. Great support and excellent customer services.

Ola Adewusi, Registered Manager, Nema Home care

Good course content and self-explanatory to use. Staff feedback is that they would still prefer more face to face training. However, they still do have some practical training, medication and moving and handling. Although they have enjoyed the mandatory units.

Easy to use system and if you don’t know how to do something you can usually work it out quite easily. The training matrix is an excellent idea and saves me an awful lot of time. Good customer service. My calls are always returned promptly and you are always happy to help.

Deborah Davey, Business Development Manager, Amphion View Ltd

I believe that the courses are high quality, very informative. Careskills is very easy to use and I am able to train my staff quicker. I believe this will increase the quality of care. Very simple to use, which is good because it means my staff are able to also take courses without being confused with the system. The training matrix is helpful, I can track what my staff have completed. Indeed, a great service with good customer service.

Saima, Throwleigh Lodge Care Home, Allied Care

My name is Enrico Delgaudio, and I am the training manager for Genus Care Ltd. The courses provided by Careskills Academy are of high-quality, they are in depth and offer a wide range of core subjects. Since using Careskills Academy I have found that the staff are receiving a consistent training package, all staff complete the same courses, by testing at the end of the course it ensures that all staff have understood the topic.

It is a very simple system for both the staff and for me as administrator, I can very quickly enroll somebody and they can start the course very quickly. As the training manager I can see where each of the staff is on their courses at any time by just logging in. We have found that this is a very good use of our resources in both time and money. Any time there has been an issue Careskills Academy are only a phone call away, any problems I have had have been sorted out very quickly. I also receive regular phone calls to ensure that our needs are being met.

Enrico Delgaudio, Training Manager, Genus Care Ltd

Brilliant courses that are Clinical Skills Accredited.  We have always had very helpful staff on the other end of the phone.  Would highly recommend as a way of meeting CQC obligations.

Percy Mhishi, Director, Better Home Care

I have been a manager at Carers R Us for 11 years and over the years we have used many e-learning courses, Careskills do seem to be the better quality of course. My staff seem to have benefited from the courses and even I learned a few things I did not know. The system is so easy to use for admin and for the care staff. The training matrix is very good, and quick and easy to use. Very good prices and care certificate is amazing value for money. Very good customer service everyone always returns my calls and deals with everything straight away.  

Mrs Lisa Newman, Manager, Carers R Us (Bristol) Limited

Your courses have been valuable to the learning and development of my staff team here at Blueberry Transitional Care. The courses have enabled them to work effectively with the complex residents that they support on a daily basis. We have never had issues with the system and all staff have been very complimentary regarding its use. I for one am very happy with the results matrix as it makes my life tracking lapsed courses very simple.

Luke O’Connor, Registered Manager, Blueberry Transitional Care